MrKarrot

FAQs

We are happy to answer any questions you may have about our products or service. Check out this space to find answers to some of the usual questions about Mr.Karrot. In case you don’t find what you are looking for, we would be happy to chat with you. Call, WhatsApp or text us on 9922422004 between 10 a.m. and 6 p.m. on all days or e-mail us at cs@mrkarrot.com.

Ordering

Where can I get Mr.Karrot veggies and fruits?

At present, Mr.Karrot’s produce is available only through home delivery. Register with us to order fresh veggies and fruits. You can place your orders for the same on our app available on the Play store (for Android users) and App store (for iphone users) or via Whatsapp, SMS or e-mail and we will deliver your order to you.

Where do I find the list?

You can find the current price list for our produce on our online store or the app. You can also whatsapp us for the latest price list.

How are the fruits and vegetables weighed?

For your convenience, we pack our fruits in packs of 2, 4 or 6. This is then measured to get the final weight and your order will be priced at the per kg rate. For example, if you order something that costs Rs. 80 per kg and the final weight of your order is 750gms, you will be charged Rs. 60/-. Some vegetables are available as whole (cabbages, cauliflowers) or cut pieces (pumpkin). These would be available at a fixed price per piece. Other vegetables are available in standard pack sizes ranging from 250gms, 500gms to 1kg. For example, carrots are available in a minimum pack size of 500gms. So, if you wish to order 2 kgs, you will receive 4 packs. The price per pack or piece is fixed.

Are there any cut-off times?

We recommend that you place your orders within the cut-off time to avoid missing out on any items. In case you have missed the deadline, we will try and accommodate your request. Currently, the cut off time is midnight for deliveries the next day. We deliver on all days except Saturdays.

How do I order?

The Mr.Karrot app is now available on Play store (for Android users) and App store (for iphone users). Download it and start shopping for fresh fruits and veggies. Alternatively, you could also Whatsapp, sms or email your requirement and we would be happy to deliver it to you.

Can I change my orders?

In case you wish to change, modify or cancel your orders, we urge you to do so before the cut-off time as this would allow us to make the necessary changes. Whatsapp, SMS or e-mail us for any changes.

REGISTRATION

Registration

At present, we deliver to select areas in Pune. Please do check if we deliver in your part of the city. In case you do not see your area on the list, we request you to check with us to know if we can deliver in your area.

Get Rs. 100/- off on your first order or ask for your trial bag of veggies with your registration.

Delivery

Can we choose the time of delivery?

In order to minimize our carbon footprint, we follow a certain routing to maximize efficiency in delivery. Generally, delivery in your area happens around a particular range of time. In case you are unable to take delivery of your order, we would be happy to leave your items with a neighbor or the security guard. Alternatively, you could designate a spot near your home and we would be happy to leave your bag there.

Is there any minimum order value?

The minimum order value is Rs. 150/-.

What are the delivery charges?

No Orders below Rs.150/- . Orders over Rs. 150/- will be delivered free.

Days of Delivery

We deliver fruits, exotics and veggies on all days except Saturdays.

Payment

Payment is cash on delivery. We also accept online payments.

How do I Pay?

Currently, we accept cash on delivery and online payments.

Do you accept meal coupons?

We do not accept meal coupons. 

Feedback

How & where I can give my feedback?

Complaints or compliments, we love to hear what you think about us. Feedback, both positive and negative is welcome as it helps us to improve our processes and products. Please feel free to write to us at cs@mrkarrot.com or call us on 9922422004

Complaints

Fruits and vegetables are natural products and highly perishable in nature. Ocassionally, there may be a case of damaged or spoilt produce. In such instances, we urge you to report the same to us within 4 days of delivery. We would be happy to provide you with a refund for the same in your next order.

Suggestions

We love suggestions and feedback as they help us serve you better. If you have a suggestion on our products or service, or would like to recommend new items, please write in to us at cs@mrkarrot.com or call / sms / whatsapp on 9922422004

Careers

We are a fast growing start-up in Pune with a team of passionate people who believe in the goodness of healthy and fresh fruits and veggies. As we grow, we are always looking to get our team to grow with us and would love to have enthusiastic and energetic people to join us here. If you have experience in sales, marketing, customer service or operations, do send us a brief note with your cv. Mail us at hr@mrkarrot.com,

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